Refund problems with Qantas

Sorry, but didn't know where else to ask. I live in New Zealand. 4 months ago, my mother booked a flight for me and my brother to South Korea and staying for a month. But because of the MERS crash, my mother decided to cancel/refund? I dress know the exact details but allegedly she desired a refund. Bestow to her and the travel agent , Quantas will deduct $800 in total and refund the rest in 8-12 weeks. Allure 3 weeks overdue and we called byojet to see what's happening. They replied that they bottle do all and advised to email Qantas. So i sent them an email bygone through this link. Under Gig > Payment.

Anyone else had this kind of complication

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